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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dailey ford

Dailey ford

March 8, 2025

5  out of  5
rating by Dailey ford
"Always professional assistance going above and beyond to insure my policy is current. A+++"
We responded:
"Dailey, thank you for the kind words and great Review. Don't ever hesitate to reach out if we can ever be of assistance."
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Charlotte Hendricks

March 7, 2025

5  out of  5
rating by Charlotte Hendricks
"Awesome insurance company 😁"
We responded:
"Thank you, Charlotte. We strive to offer the best customer service, around. Let us know if we can ever be of assistance."
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Charles Pepper

March 6, 2025

5  out of  5
rating by Charles Pepper
"Our love, Jason and his staff. They are always on target ready to help they’re good at what they do. They help you in anyway they can. His whole team is great and I appreciate them."
We responded:
"Thank you, Charlie. It truly is an honor to serve as your insurance agency. We are grateful for the opportunity."
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Walter Mixon

March 6, 2025

5  out of  5
rating by Walter Mixon
"Definitely the best State Farm agent in Decatur. No questions asked. Great customer service, and they actually take care of their customers."
We responded:
"Walter, thank you for taking the time to leave us such an awesome Review. Your kind words are an encouragement to us. Please let us know if we can be of any assistance."
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Chad Brewer

March 6, 2025

5  out of  5
rating by Chad Brewer
"Very friendly staff and great prices for the coverage you get. Highly recommended!! A+"
We responded:
"Thank you, Chad, for the great Review. We are so grateful for the opportunity to serve as your insurance agency."
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Kenneth Watts

February 17, 2025

5  out of  5
rating by Kenneth Watts
"Polite knowledgeable staff. Always very helpful and always there for you."
We responded:
"Kenneth, thank you for taking the time to leave us a great Review. It truly is our pleasure to serve the needs of our customers. Please don't hesitate reaching out to us if we can ever be of assistance."
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Sue Caton

February 13, 2025

5  out of  5
rating by Sue Caton
"The staff was very helpful with my very first claim to replace my roof. I had no idea what was involved & they walked me through the steps with great patience. Jason is a wonderful person to know & trust he will do his best for you."
We responded:
"Sue, thank you for your kind words and great review. It is an honor serving as your insurance agent. Let us know if we can ever be of assistance. "
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Chris Barnes

February 11, 2025

5  out of  5
rating by Chris Barnes
"Jason and his staff are excellent to work with and service is a top priority with them! They are always easy to reach and very quick to respond. First class folks!"
We responded:
"Thank you, Chris, for the kind words and excellent review. It truly is an honor to serve the needs of our customers. "
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charlotte hollis

January 22, 2025

5  out of  5
rating by charlotte hollis
"Always available and helpful."
We responded:
"Thank you, Charlotte, for your kind words. It’s an honor to serve such awesome customers. "
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Tracy Nichols

January 21, 2025

5  out of  5
rating by Tracy Nichols
"The ppl at state farm in decatur alabama Danville rd location has always been awsome I've had my mother change her insurance company was very standoff and didn't seem to want to help you thank you so much for all the help Tracy Nichols"
We responded:
"Tracy, your kind words make our day. We strive to offer the best customer service we possibly can. Thank you for the kind words and encouragement. "
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Patricia

January 17, 2025

5  out of  5
rating by Patricia
"You are awesome, Thank you"
We responded:
"Thank you, Patricia, for your kind words and 5-star review. You, too, are AWESOME! It is an honor to work with such wonderful customers."
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Grace A Fugate

January 16, 2025

5  out of  5
rating by Grace A Fugate
"I left another agency that I had been with since I moved here because the service was terrible. I’m so happy with this Office. They’re very kind and attentive.. From the agents to the. Customer service reps. Even the head honcho I’m not sure if he’s the owner of the agency Jason. I appreciate you all."
We responded:
"Grace, thank you taking the time to leave us a review. Your kind words encourage us, as we strive to provide the best customer service possible. I really don't look at myself as the "head honco," but rather the coach of a remarkable team. My team is the heart and soul of this agency. Thank you, again, and please don't hesitate to reach out if we can ever be of service. "
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Rudy 2 Shoes

December 19, 2024

5  out of  5
rating by Rudy 2 Shoes
"Such a nice group of people that truly care about the customer & your needs! I have used and helped for years now, fantastic communication & follow through! Couldn't rate a business more highly - 5☆+!!"
We responded:
"Thank you, SO MUCH, for the kind words and 5-Star Review. Serving our wonderful customers, like you, is such an honor and we are so appreciative for this opportunity. Please don’t hesitate reaching out if we can ever be of assistance. "
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Betty

December 11, 2024

5  out of  5
rating by Betty
"Very happy with State Farm. ☺️ Quick to cover claim, always helpful and courteous!"
We responded:
"Betty, thank you for taking the time to leave us a review. It is such an honor to serve the needs of our customers and our community. Please don't hesitate to call us if we can ever be of service to you."
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Linda Hopper

December 11, 2024

5  out of  5
rating by Linda Hopper
"Wonderful Staff and Jason is great. Loved him from the 1st moment I met him. I have been with State Farm for 40 years."
We responded:
"Linda, we thank you for your 5-star Review and kind words. It’s an honor to serve as your insurance agent. "
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evangeline banks

December 10, 2024

5  out of  5
rating by evangeline banks
"I love the professionalism at State Farm the knowledge and the quick response. I refer them to everyone thanks God bless."
We responded:
"Thank you so much for the kind words and awesome review. We loved seeing you this morning and always look forward to seeing you again. If we can ever be of assistance, don't hesitate to reach out. Merry Christmas!"
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Janna West

November 25, 2024

5  out of  5
rating by Janna West
"Love this agency"
We responded:
"Janna, thank you for the kind review. We love taking care of our customers and pride ourselves on providing the best service possible. Happy Thanksgiving!"
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Faith Hyatt

November 21, 2024

5  out of  5
rating by Faith Hyatt
"Great friendly staff that goes the extra mile to work with you and to make your experience a pleasant one!!"
We responded:
"Faith, thank you for the kind review. We truly pride ourselves on providing the best service possible. Don't hesitate reaching out if we can ever be of service."
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Albert Enchia

November 19, 2024

5  out of  5
rating by Albert Enchia
"I like State Farm insurance. Friendly staff, always willing communicate and keep me informed. Both thumbs up from me."
We responded:
"Thank you, Albert, for the kind review. We love serving our customers. My staff and I are always here if we can ever be of service."
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Brenda Palmer

October 10, 2024

5  out of  5
rating by Brenda Palmer
"Excellent Service & friendly staff!! I can always count on any of them if I have a question and they will be totally honest. Claims are handled quickly and satisfactorily. Great group of people!!!"
We responded:
"Thank you, Brenda, for taking the time and leaving us such a kind review. Serving our wonderful customers, such as yourself, is a privilege for us. Please don’t hesitate reaching out if we can ever be of assistance. "
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Susan Needham

September 8, 2024

5  out of  5
rating by Susan Needham
"Everyone at Jason Palmer State Farm is so very nice and helpful. If we have a question and they don't know the answer, they find out and it doesn't take them long to do it. They keep us updated on our coverage and recommend anything we need to update or change. It's like having family looking out for your best interests."
We responded:
"Susan, thank you for taking the time to leave us a 5-Star Review and say such kind things. We love our customers and pride ourselves in providing the best customer service that we can. "
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Kimberle Floyd

August 14, 2024

5  out of  5
rating by Kimberle Floyd
"Anytime something happens with our home, cars or boat we can call Jason and if he tells you he will take care of it, it will be done ! He gives us the best advise on what best fits our family’s changing needs ! Highly recommend using this agent for all your insurance needs !!!!!"
We responded:
"Kimberle, thank you for the great review and kind words. We truly love taking care of our customers. Please don't ever hesitate if we can ever be of service."
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Luke Bouchillon

August 14, 2024

5  out of  5
rating by Luke Bouchillon
"Always knowledgeable…..always kind!!! So glad J Palmer State Farm has my insurance business!"
We responded:
"Thank you, Luke! We strive to make your experience with us the best it can be. Your input is appreciated!"
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Alex McWhorter

July 16, 2024

5  out of  5
rating by Alex McWhorter
"Always available and ready to offer excellent customer service!"
We responded:
"Thank you, Alex, for taking the time and leaving us a great review. We are so appreciative of you for allowing us to serve as your insurance agency."
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Janice Williams

June 28, 2024

5  out of  5
rating by Janice Williams
"Absolutely everyone in this office is informed, friendly and ready to answer our questions. Jason Palmer is one of the most knowledgeable and helpful agent ever!!! Highly recommend them!!!"
We responded:
"Janice, thank you for taking time to leave us such a great review. We pride ourselves on serving the needs of our customers and we are honored to serve as your insurance agency."